Shipping
It takes about 1-3 business days to process and ship orders from our warehouse.
We currently ship to the USA.
Yes, we offer free shipping for Economy service.
We use UPS, FedEx, USPS, DHL, or other express services chosen by our warehouse.
Delivery times vary based on your location. It takes 3-7 business days for CA, NV, AZ, UT, ID, OR, WA, MT, WY, CO NM, TX, OK, KS, NE, SD, ND; and 7-14 business days for LA, AR, MO, IA, MN, WI, IL, KY, TN, MS, AL, GA, FL, SC, NV, VA, WV, OH, MI, MD, DE, NJ, CT, RI, MA, NH, VT, PA, NY, ME.
Your delivery confirmation email will contain your tracking number and order details.
Depending on the country/region of delivery, you may be required to pay additional taxes or fees such as VAT and/or import duties.
If you have any questions or concerns about your order, please email info@onltco.com, and our team will be happy to assist you 7 days a week.
Your order may contain multiple packages and shipments, especially for larger, bulkier products.
There is no additional charge for multiple packages and shipments other than the final amount shown at checkout.
Refunds & Returns
You can modify or cancel your order within 2 hours of placing it. After the 2-hour window, we will no longer accept order changes. Please contact us at info@onltco.com as soon as possible for any changes.
We accept returns and exchanges within 30 days, provided that the product is defective, of poor quality, differs in design from the one shown on the website, or has different product information (model, size, color, material) than the order. Note that exchanges or returns are not covered if the wrong size is chosen due to personal preference.
To initiate a return, contact us at info@onltco.com to obtain your return approval. Make sure the item is returned within 30 days, in its original condition, and in its original packaging. Follow the return process steps provided in the "Return Process" section above.
Customers are responsible for return shipping costs, including shipping to the customer's address and back to our warehouse. Shipping costs are non-refundable, and orders with free shipping will be assessed as standard shipping. A 10% restocking fee will also be applied.
Please allow at least 2 business days from the date you receive your confirmation email for your refund to be processed. The refund will typically be processed within 2-3 business days.
No, the recipient is responsible for any additional taxes, duties, or customs fees required by their destination country. ONLTCO does not offer refunds or accept returns for the recipient's failure to pay customs fees or taxes.
You can change your shipping address within 1 day of completing your order. Please contact us at info@onltco.com to make the change.
For any questions or assistance, please contact us at info@onltco.com. Our team is available 7 days a week to help you.
Payment Methods
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.
Yes, we require full payment, including shipping fees, before processing and shipping your order.
No, we do not accept partial payments. Full payment is required before we can fulfill any order.
Yes, our payment process is safe and secure. We take the security of your payment information seriously.
Yes, you can use PayPal to bundle Credit Card/Debit Card payments, ensuring a safe and secure transaction.
Orders will be processed and shipped as soon as we receive full payment. Please ensure payment is made before inquiring about shipping status.
Once your payment is successful, you will receive an order confirmation email with the details of your purchase. If you don't receive an email, please check your spam folder or contact us for assistance.