VEKINSE Hitch Coupler

Returns Policy

Our aim is to ensure your complete satisfaction with your purchase. We accept returns for most new, unopened items within 30 days of delivery for a full refund. We will also cover the return shipping costs if the return is due to our error, such as if you received an incorrect or defective item.

Here's what to expect regarding the refund process:

1. Transit Time: After you've shipped the item back to us, it generally takes about 5 to 10 business days for us to receive your return.

2. Processing Time: Once we receive the returned item, please allow us 3 to 5 business days to process your return.

3. Bank Processing Time: Following our processing, your bank will require additional time to process our refund request. This typically takes about 5 to 10 business days.

Therefore, you should anticipate receiving your refund within approximately four weeks of shipping your return back to us. However, in many cases, you may receive your refund sooner.

If you wish to return an item, you can initiate the process by logging into your account on our site. Locate the order using the "Complete Orders" link under the My Account menu and click the "Return Item(s)" button. We will then notify you via email regarding your refund status once we've received and processed your returned item.

For any further questions about returns or replacements, feel free to reach out to us at info@onltco.com. Our team is always ready to assist you, seven days a week.

Shipping

Order Processing and Delivery Time:

We strive to process and ship orders from our warehouse within 1-3 business days (Monday to Friday) upon receiving full payment. On average, orders are processed and shipped within this timeframe.

For shipping destinations within the USA, we offer Free Economy Shipping. For those requiring faster delivery, we provide expedited shipping services at an additional fee. Please select this option during checkout.

The estimated transit time is:

2-7 business days for CA, NV, AZ, UT, ID, OR, WA, MT, WY, CO, NM, TX, OK, KS, NE, SD, ND

7-14 business days for LA, AR, MO, IA, MN, WI, IL, KY, TN, MS, AL, GA, FL, SC, NV, VA, WV, OH, MI, MD, DE, NJ, CT, RI, MA, NH, VT, PA, NY, ME

Please note that business days are Monday through Friday, excluding holidays. Check local and regional news for holidays that may affect shipping times.

We use various shipping services including UPS, FedEx, USPS, DHL, or other express carriers selected by our warehouse. Your order may arrive in multiple packages, especially for larger or bulkier items. Please note, there is no additional charge for multiple packages and shipments beyond the final amount displayed at checkout.

Order Tracking and Customer Support:

Your delivery confirmation email will include your tracking number and order details. If you have any questions or concerns about your order, please email info@onltco.com. Our team is available to assist you seven days a week.

Additional Charges:

Depending on your location, you may be required to pay additional taxes or fees, such as VAT and/or import duties. These charges are your responsibility and are not included in the shipping fee.

Please be aware that during times of high demand, such as special promotions or sales, delivery may take up to three weeks. Delivery times are beyond our control, but rest assured we partner with reliable manufacturers and suppliers to ensure the best possible service.